| Response Time | |||
| Type of Request | Who to Contact | Our Goal | No Later Than |
| New onboarding submittals |
All purchase orders can now be submitted in our Agility portal. Please email contracting@agilepartnering.com if you do not have an Agility account and our team will promptly assist you. |
2 hours ✔ Please note: total onboarding process usually takes 3-5 days due to background checks and candidate response times. We have very limited control over these factors. |
No later than EOD if received by 3pm ET during business days. |
|
General inquiries ✔ Onboarding |
For fastest service, email us at finance@agilepartnering.com or Schedule a call with us here. |
We typically respond to emails within the first 1-2 hours if received by 3pm ET and we prioritize based on time sensitivity of each request. | No later than 24 hours for all email inquiries during business days. |
| Issue escalation, general concerns, or ideas on how we can improve |
Email charlesc@agilepartnering.com Or Schedule a call with him here. |
||
| Questions from your contractors (onboarding, benefits, payment questions, etc.) | Please ask your contractors to email us hr@agilepartnering.com. | ||
| Work Days | Operating Hours Pacific Time |
Operating Hours Eastern Time |
Operating Hours Greenwich Mean Time |
| Monday - Friday | 7am - 2pm PT | 10am - 5pm ET |
3pm - 10pm GMT 2pm - 9pm GMT |
| Holidays (2024) |
All inquiries outside of emergency requests will be completed the following standard business day. |
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| Holiday | Date | ||
| New Year’s Day | January 1, 2024 | ||
| Memorial Day | May 27, 2024 | ||
| Independence Day | July 4, 2024 | ||
| Labor Day | September 2, 2024 | ||
| Thanksgiving Day | November 28, 2024 | ||
| Christmas Day | December 25, 2024 | ||
| New Year’s Day | January 1, 2025 | ||
We typically send the onboarding packet to the worker within 2 hours of receiving of a complete and accurate Purchase Order. The total onboarding process usually requires 3-5 days due to waiting on background checks and the contractor to complete their documents. Please note–we do not have control over how fast the contractor completes their packet or how quickly a background check can be completed.
Yes, for all W-2 employees we offer three ACA compliant health benefit packages. For more details, you can download the brochure here.
The answer depends on your unique contract with us (we offer variety of payment and invoicing terms), although for most clients we invoice on a weekly basis each Friday for the previous week’s approved hours.
Accurately complete the Purchase Order and ensure that you accurately answer the Independent Contractor Questionnaire form (which is part of the Purchase Order). We will use this information to properly classify the worker. As a starting point, any individual seeking to work as an independent contractor must have established a proper business entity and cannot operate as a sole proprietor. Please note, worker classification laws in the USA vary by state and laws frequently change.
You can share this video with your contractors anytime. Also, we encourage you to share the Contractor Support Page which answers this and many other questions that we hear from contractors.
Absolutely! Here is the link: https://www.agilepartnering.com/contractorsupport
The contractor support page answers questions around benefits, timesheets, payments, etc.. And they can always email us at hr@agilepartnering.com if they have questions or need support.
