Client Snapshot
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Industry: Recruitment & Staffing
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Headquarters: London, United Kingdom
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Operations: Cross-border contractor placements and EOR management throughout North America.
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Footprint: Global multi-office network spanning major international business hubs.
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Agile Solution: White-Label EOR Infrastructure & Hybrid Payroll Funding.
The Challenge
Prior to Agile Partnering, this global London-based recruitment firm was relying on a large, traditional, process-oriented Employer of Record.
The initial, and comparatively smaller, challenge was operational friction. According to their Operational Manager, obtaining contractor information often involved significant delays:
“There were a lot of communication gaps and a lot of information that I could not look up, could not see regarding contractors.”
Without clear visibility into contractor records, the team struggled to confirm key details, access basic information, and manage routine workflows efficiently. Miscommunication became common, and internal teams were spending unnecessary time chasing down information that should have been readily available.
But the larger challenge was far more serious. Under prior leadership, the company was dealing with severe cash-flow mismanagement and was on the brink of bankruptcy.
The Solution
Agile Partnering’s response unfolded in two stages: first stabilizing the firm’s day-to-day contractor operations, then stepping in when a much larger financial crisis threatened the company’s future.
Seamless Contractor Migration
Agile first helped the recruitment firm regain control of its contractor operations. After being introduced through a trusted referral, the firm began moving contractors onto the Agility platform, giving the team better access to reporting, contractor information, utilization data, and client-specific details they had struggled to manage through their prior EOR. Contractors were transitioned in stages rather than all at once to reduce disruption.
Payroll Funding Restructured with Full Float Coverage
When a major financial crisis hit, Agile moved quickly to restructure the firm’s payroll funding program around the urgency of the moment. The team shifted the company into a hybrid model, adjusted payment terms, and floated the full payroll so contractors could continue being paid without interruption.
Near-Bankruptcy Crisis Turned Into Recovery
At the height of the crisis, Agile became the partner that helped keep the business alive. Its payroll support gave the firm time to work through restructuring without disrupting contractor payments or being forced into bankruptcy.
“Agile helped us stay afloat. They worked with us. They assisted us. They changed our net terms and made sure that they were enabling us to keep our business open while we did our restructuring.”
The Outcome
Agile changed the firm’s expectations for what an EOR and back-office partner could be. The firm had never experienced a service partner this responsive, invested, and willing to step in when the stakes were highest. Today, Agile serves as the recruitment firm’s primary back-office and white-label EOR partner across North America.
The partnership continues to deliver several meaningful benefits:
- Faster access to contractor and reporting information
- Reduced administrative burden for internal operations
- Support during a critical corporate restructuring
- Expansion into new geographic markets, including Canada
- Ongoing assistance with enterprise compliance and onboarding requirements
“If you want a company that you can trust that has your best interest at heart, you want Agile. You want the people there who are kind and understanding. They treat your clients well and they treat your contractors exceptionally.”
Ready for a More Invested Back-Office Partner?
This London-based recruitment firm discovered that the right EOR partner does more than process payroll and manage compliance. Partners should be ready to support growth, expansion, and the make-or-break moments when a business needs more than standard service.
